are sending out virus infected emails that claim a package has been seized by HM
Revenue & Customs upon arrival into the United Kingdom. The official looking
scam emails claiming to be from Royal Mail contain a link to a document which
will install malicious software on your computer designed to steal credentials
like account names, email addresses and passwords.
An example email
Title: Your parcel has been
Royal Mail is sorry to inform you that a package
addressed to you was seized by HM Revenue & Customs upon arrival into the
A close inspection deemed your items as counterfeit
and the manufacturers have been notified. If your items are declared genuine
then they will be returned back to you with the appropriate custom
You may have been a victim of counterfeit
merchandise and the RM Group UK will notify you on how to get your money back.
Please review the attached PDF document for more
Please accept our
apologies for any inconvenience this may have
To help the spread of the virus, the email also
says: “you will need to have access to a computer to download and open the Zip
file”. If you receive one of these emails, do not click on any links or download
any attachments and report it to Action Fraud.
If you believe that
you have been a victim of fraud you can report it online: http://www.actionfraud.police.uk/report_fraud
or by telephone: 0300 123 2040
Mail will never send an email asking for credit card numbers or other personal
or confidential information.
Mail will never ask customers to enter information on a page that isn’t part of
the Royal Mail website.
Mail will never include attachments unless the email was solicited by a customer
e.g. customer has contacted Royal Mail with an enquiry or has signed up for
updates from Royal Mail.
Mail have also stressed that they do not receive a person’s email address as
part of any home shopping experience.